Cancellation & Refund Policy
Please review our booking payment, cancellation and refund terms carefully before confirming your Kerala holiday package. These guidelines help us reserve hotels, transportation and other travel services smoothly on your behalf.
Important Booking Information
All booking confirmations, payment notifications and cancellation requests must be communicated in writing through email. Transaction details should be attached whenever a payment is made. Credit facilities are not available.
Booking Payment Policy
Payment schedule for confirmed tour packages
Cancellation Charges
Charges based on the cancellation date
Refund Policy
Processing of eligible refunds
If a refund is approved, the applicable refundable amount will be processed to the original payment method used for the booking.
Bank, payment gateway or card processing timelines may vary. The time taken for the refund to appear in your account may therefore depend on your bank or payment provider.
Late or Missing Refunds
What to do if your refund is delayed
- First, check your bank account again to confirm whether the refund has been credited.
- If you paid by card, contact your credit card provider, as refunds may take additional time to appear.
- Contact your bank or payment provider regarding any processing delay.
- If the refund is still not received after completing these checks, please contact Anamika Kerala Holidays.
Tour Package Inclusions
Unless otherwise specified in your quotation
- Accommodation in the hotels mentioned in the itinerary or similar category hotels, subject to availability.
- Transportation services as specifically mentioned in the confirmed tour itinerary.
- Applicable toll taxes and parking charges related to the included transportation.
- Driver allowance for the included tour transportation.
Tour Package Exclusions
The following expenses are excluded unless specifically mentioned in the confirmed package
- Transportation to or from your originating location to the tour starting point, including air, train, bus or cruise fares, unless specifically included.
- Meals other than those clearly mentioned under the tour package inclusions.
- Destinations, attractions or services that are not mentioned in the confirmed itinerary.
- Supplementary hotel or service charges during long weekends, festivals and peak periods. Christmas and New Year gala dinner charges may apply separately.
- Entrance fees for sightseeing attractions, monuments, parks or other places visited during the tour unless specifically included.
- Additional costs resulting from increases in fuel prices, government taxes, statutory charges or similar levies.
- Hotel upgrades, room category upgrades and pre-tour or post-tour accommodation.
- Additional expenses caused by route changes, airline changes, travel-date changes or accommodation changes arising from unavoidable or force majeure circumstances.
- Porterage, tips, laundry, telephone charges, shopping, camera fees, sanctuary or park fees, boating, elephant rides, horse or pony rides and similar activities.
- Alcoholic beverages, mineral water and other food, beverages or personal expenses not included in the package.
- Additional expenses incurred due to illness, accident, hospitalization or any personal emergency affecting an individual traveller.
- Any service, facility or expense not specifically mentioned under the tour package inclusions.
- Additional sightseeing, activities or services requested by guests beyond the confirmed itinerary.
Important Terms & Conditions
Please review before completing your booking
- All cancellations must be submitted through email. Verbal cancellation requests may not be considered final until written confirmation is received.
- Payments should be accompanied by transaction details or proof of payment whenever applicable.
- No credit facility is provided for confirmed bookings.
- Promotional, discounted or special-offer packages may have separate cancellation or refund conditions.
- Hotel, transportation and third-party service cancellation policies may also apply where applicable.
- Refund amounts, where eligible, will be calculated after deducting applicable cancellation charges and any non-refundable supplier costs.
Need Help With Your Booking?
Contact Anamika Kerala Holidays for assistance with booking changes, cancellations or refund-related queries.
